83 Percent Of Consumers Don't Trust Advertising

The traditional channels to reach consumers aren't as prominent as they used to be. Most users who no longer trust ads choose to focus on consumers' suggestions online.

Source: Statuslabs

72 Percent Of Customers Will Not Take Action Unless They Read Some Reviews

Irrespective of how appealing your marketing is, you still need consumer reviews. There is no way around it. Clients are still happy to hear you out, however they trust other people more.

Source: My Testimonial Engine

61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars

Overall 2 out of 3 companies have outstanding and awesome ratings. Just 5% of companies have a score listed below 3 stars.

Source: Brightlocal

95% Of Disappointed Customers Will Return To A Business If A Business Makes An Effort To Resolve Problems Quickly And Efficiently

Clients do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

77% Of Users Don't Trust Reviews That Are Older Than 3 Months

Clients don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that companies need to be constantly requesting reviews.

Source: Statuslabs

Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples opinions before they ever trust what the producer says. The reason, producers' descriptions are basically ads.

Source: Martech Zone

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

In the present day reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

Users Reading Reviews On A Mobile Phone Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Buying choices are made quickly.

Online reviews are undoubtedly persuasive, yet marketers have not necessarily come to value the power of them.

Source: Martech Zone

74 Percent Of Regional Companies Have At Least One Google Review

A single review is far from sufficient to improve your site's SERP ranking.

Looking at online scores stats, we discovered that a business requires to have a minimum of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

86 Percent Of Customers Would Think About Writing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the money they spend at your business. If you give them a great experience, they will want to share it.

Source: Brightlocal

Over Half Of Customers Will Not Utilize A Service If It Has Less Than A 4 Star Rating

This stat is among lots of that show the value of online scores. Now that news of consumer fulfillment travels this fast, keeping your customers pleased is more crucial than ever.

57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for services with an ideal five star score.

Source: Brightlocal

53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review statistics show that 63% of client reviews stay without a reply. That's too bad, due to the fact that those companies are losing customers that way.

Source: Review Trackers

When Buying Home Electronics, 88% Of Americans Reported That Product Reviews Were The Most Influential Element

Stats reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

98 Percent Of Yelp's Website Visitors Bought From A Business They Found On The Site

Normally, 142 million consumers visit Yelp on a monthly basis. This is as excellent a time as any if you haven't declared your complimentary Yelp business page.

Source: RevLocal