95% Of Disappointed Clients Will Return To A Company If A Company Takes Care Of Problems Quickly And Effectively

Customers do not expect you to be perfect. When things go wrong, they do expect you to take care of things. If there's absolutely nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

49 Percent Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of customers, who take notice of the variety of reviews is currently at 46 percent.

Source: Brightlocal

Just 6 Percent Of Customers Do Not Rely On Customer Reviews At All

According to customer review statistics, a whopping 19 percent of consumers constantly trust online reviews and never ever a purchase without checking out reviews first.

Source: Statista

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews As Well

We already touched upon the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. Consumers anticipate to see some negative reviews.

Source: Capterra

60% Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is influenced considerably by blogs and reviews on social media. With males being two times as likely to be influenced than women.

Reviews and rating statistics reveal people value the opinion of peers more than any other material.

Source: Collective Bias

Reviews Posted On Twitter Can Grow Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Usually, 142 million consumers go to Yelp on a monthly basis. If you have not declared your free Yelp business page, this is as great a time as any.

Source: RevLocal

Clients Could Invest 31% More With A Business That Has Terrific Reviews

Pay attention to this statistic. The more detailed other users explain your product or service, the more money you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Use A Service

This stat is one of lots of that illustrate the importance of online scores. Now that news of customer satisfaction travels this fast, keeping your customers happy is more vital than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for organizations with an ideal five star ranking.

Source: Brightlocal

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review statistics show user-generated material can do wonders in regards to conversions.

A single review can have a substantial effect on your business.

A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can offer an astonishing 44 percent boost.

Source: RevLocal

72 Percent Of Customers Will Not Take Action Before They Check Out Some Reviews

Irrespective of how alluring your marketing is, you still require client reviews. There is no way around it. Consumers are still going to hear you out, but they trust other people more.

Source: My Testimonial Engine

Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions

Facebook is presently the most popular social network which can likewise influence our buying decisions.

According to social reviews statistics, Facebook affects more than half of users' purchase decisions.

Facebook reviews statistics expose that four out of 5 users are most likely to rely on a local business if it has positive reviews.

Source: RevLocal

Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are free, a remarkably low number of companies really utilize them.

Although we now understand why customer reviews are so powerful, many businesses obviously don't.

Source: LsaInsider

Google Accounts For 57.5% Of All Reviews Around The World

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers