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Just 6 Percent Of Consumers Do Not Trust Consumer Reviews At All
According to consumer review data, a tremendous 19 percent of customers always rely on online reviews and never a buy without reading reviews initially.
Source: Statista
89% Of Shoppers Prefer To Read Reviews Using Their Smartphones
Be it through an app or a mobile internet browser, customers prefer to read reviews on their mobile phones.
Source: Statista
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Customers
24% of US buyers consider reviews as 'very influential'.
To show the significance of online reviews and scores, did you know that 81% of consumers will pay more for an item with reviews and those same customers are likewise happy to accept slower shipping times for such items.
Source: Turntonetworks
If A Company Manages To Resolve Problems Quickly And Effectively, 95% Of Disappointed Customers Will Return To A Business
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Consumers Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Purchase Than Desktop Users
Mobile users choose to get things done faster. Purchasing decisions are made quickly.
Online reviews are obviously convincing, yet marketers have not necessarily come to value the power of them.
Source: Martech Zone
95% Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
67% Of Customers Admit Reviews Are A "Very Important" Factor When Selecting A Solution Provider
Reviews have an enormous effect on their decision when clients have to choose a solution provider.
Source: DemandGenReport
More Than Half Of Consumers Aged 25 To 34 Gave Reviews
According to Statista, the more youthful generations are clearly the more opinionated ones.
Source: Statista
61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars
Overall 2 out of 3 companies have great and outstanding ratings. Just 5% of companies have a score below 3 stars.
Source: Brightlocal
More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent less sales.
Of course, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Customers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of customer reviews go on without a reaction. That's regrettable, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
70 Percent Of Consumers Choose To Learn About A Business By Means Of Reviews And Articles, Instead Of Ads
Advertisements are all well and good, but it deserves attempting a different approach as well. Reviews are without a doubt the very best way to find the truth about a product or service.
Source: Statuslabs