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53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews go on without a response. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
Only 6 Percent Of Customers Do Not Trust Consumer Reviews At All
According to consumer review statistics, a massive 19% of consumers constantly trust online reviews and never ever a purchase without reading reviews initially.
Source: Statista
83% Of Consumers Do Not Rely On Advertising
The traditional channels to reach customers aren't as influential as they utilized to be. The majority of users who no longer trust advertisements pick to take notice of consumers' suggestions online.
Source: Statuslabs
63.6 Percent Of Customers Go To Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
These online review stats show the basic appeal of a site can only presume when it comes to trust.
Source: Review Trackers
Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you want to buy a new car and there are numerous models which fit your requirements. How do you pick the very best one for you? Well, you read online reviews.
With the help of other customers, you quickly choose a model that works for you. That's how favorable reviews transform consumers into clients.
Source: Consumer Affairs
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company
The star ranking is the first thing customers see. Still, users take notice of other aspects as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of United States consumers.
Source: Statista
Online Item Reviews About A Product Can Increase Its Conversion Rate By A Staggering 270 Percent
User review stats show the purchase likelihood for an item with five reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
Buyers Reading Reviews On A Mobile Phone Are 127% Most Likely To Purchase Than Desktop Users
Mobile users choose to get things done faster. Purchasing choices are made quickly.
Online reviews are undoubtedly persuasive, yet online marketers have not necessarily come to value the power of them.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
49 Percent Of Consumers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency also.
The share of consumers, who take note of the number of reviews is currently at 46%.
Source: Brightlocal
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and want the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
70 Percent Of Customers Prefer To Learn About A Business By Means Of Reviews And Posts, Rather Than Ads
Advertisements are all well and good, however it's worth attempting a different approach also. Reviews are without a doubt the best way to find the truth about a service or product.
Source: Statuslabs
Negative Reviews Can Increase Conversion By As Much As 85%
It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or faked reviews.
Source: Reevoo
The Majority Of Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they've gone to a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a unfavorable or average one.
Source: Brightlocal
15% Of Buyers Do Not Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15 percent of possible clients will not even think about doing business with a company they can't discover viewpoints about.
Source: Statuslabs