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88% Of Executives Consider Reputation Risk As A Top Business Problem
Reputation management stats suggest a company's reputation doesn't affect simply the clients. Prospective employees likewise look at scores and take a look at reviews.
Source: Deloitte
53% Of Americans Consider Product Reviews And Rankings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and want the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
70% Of Customers Need To Read At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. Many people check out many more reviews to get a better idea of how business is really doing. Don't depend upon that fact alone.
Source: Brightlocal
Consumers Checking Out Reviews On A Mobile Device Are 127 Percent Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. Buying decisions are made quickly.
Online reviews are obviously persuasive, yet online marketers have not always come to value the power of them.
Source: Martech Zone
83% Of All Young Customers Were Invited To Post A Review Recently
Of those asked, 80% of customers did leave a review. In general, companies have actually asked 66% of all clients to submit a review on their company.
Source: Brightlocal
30% Of Clients Feel Favorable To A Company Which Responds To Online Reviews
Staying connected with your clients develops trust. Even something as basic as reacting to their reviews and comments can make them feel valued.
As you might expect, customers who feel this way are happy to spend more money with a business.
Source: Statuslabs
89% Of Consumers Want To Read Reviews Using Their Smart Devices
Be it via an app or a mobile internet browser, people young and old choose to read reviews on their mobile phones.
Source: Statista
Online Item Reviews About A Product Can Amplify Its Conversion Rate By A Whopping 270%
User review stats reveal the purchase likelihood for a product with 5 reviews is 270% higher than the very same product without reviews.
Source: Spiegel Research Center
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a doctor or a legal representative.
Younger people (age 18-35) are even more likely to hire a professional based on online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
Unfavorable Reviews Can Boost Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive factor for users to spend more time on your site. According to online review stats, people spend more than five times as long on a website when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95% suspect censorship or fabricated reviews.
Source: Reevoo
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of companies doubt the integrity of online reviews. However, they understand the massive impact user scores have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.
Source: Career Arc
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US shoppers consider reviews as 'extremely influential'.
To show the significance of online reviews and scores, did you understand that 81% of customers will pay more for a product with reviews and those same consumers are also willing to accept slower shipping times for such products.
Source: Turntonetworks