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61% Of Local Businesses Have A Typical Rating Of 4 To 5 Stars
Overall two thirds of companies have great and awesome ratings. Only 5% of companies have a score below 3 stars.
Source: Brightlocal
53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews remain without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
15% Of Users Don't Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15% of prospective customers will not even consider doing business with a business they can't find viewpoints about.
Source: Statuslabs
89% Of Clients Want To Read Reviews On Their Smartphones
Be it through an app or a mobile web browser, most people choose to read reviews on their phones.
Source: Statista
74 Percent Of Regional Companies Have At Least One Google Review
One review is far from enough to improve your website's SERP ranking.
Taking a look at online rankings stats, we found out that a company needs to have approximately 40 reviews before people "Award" it with a star.
Source: Brightlocal
A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Income
Businesses that treat customers fairly typically prosper, review websites help make certain of that.
Source: Statuslabs
63.6% Of Customers Check Out Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) behind.
When it comes to trust, these online review stats show the basic popularity of a site can only go so far.
Source: Review Trackers
Positive Reviews Encourage 68% Of Customers To Use A Local Business
Because the large bulk of consumers check out reviews, you would want yours to be enticing to new customers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Half Of All Millennial's "Always" Read Online Reviews For Companies
Younger individuals know the value of being informed. User-generated material has an unassailable impact on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older people are various though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
Many Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends reveal people prefer to comment if they had a positive experience, rather than a negative or average one.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
77% Of Customers Would Definitely Submit A Review If They Were Asked
More than a 35% would do it to inform others about their customer encounter and 24% would certainly direct their review to the company itself.
Over a 26% would be willing to post a review to assist other people with their choice making process.
Source: Podium