95% Of Unsatisfied Consumers Will Go Back To A Business If A Business Makes An Effort To Fix Problems Quickly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

67% Of Customers Suggest Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when customers have to pick a service provider.

Source: DemandGenReport

Only 6 Percent Of Consumers Do Not Rely On Customer Reviews At All

According to client review stats, a tremendous 19% of customers always rely on online reviews and never ever a buy without checking out reviews initially.

Source: Statista

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can also influence our purchasing decisions.

According to social reviews data, Facebook affects over half of users' purchase choices.

Facebook reviews stats expose that four out of 5 users are most likely to rely on a local business if it has positive reviews.

Source: RevLocal

30% Of Consumers Feel Positive About A Business Which Responds To Online Reviews

Keeping in touch with your customers builds their trust. Even something easy like reacting to their reviews and comments can make them feel valued.

As you may expect, clients who feel this way are happy to invest more money with a business.

Source: Statuslabs

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Stats reveal that reviews were more successful than Television ads at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals viewpoints before they ever trust what the maker says. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone

Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of businesses in fact make use of them.

Although we now understand why client reviews are so powerful, most businesses obviously don't.

Source: LsaInsider

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the negative and positive reviews and their result on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

Most Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a average or negative one.

Source: Brightlocal

73 Percent Of Customers Believe Client Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear individuals aren't pleased with scores alone.

Written reviews make the statistics appear more authentic which is what the potential customers are searching for. Nearly a 3rd of customers state written reviews are the only function that makes them think the websites' reviews are useful and pertinent.

Source: Fan and Fuel

98% Of Yelp's Website Visitors Bought From A Business They Found On The Website

Normally, 142 million consumers visit Yelp monthly. If you have not declared your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Use A Company

This stat is among numerous that highlight the value of online scores. Now that news of consumer satisfaction travels this quick, keeping your clients pleased is more important than ever.

57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for businesses with an ideal five star score.

Source: Brightlocal

Half Of All Of The Millennial's "Always" Read Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated material has an unassailable influence on customers.

If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been losing out on. Older people are various though, just 6% of people aged 55 or older read reviews.

Source: Brightlocal