72% Of Customers Won't Take Action Before They Read Some Reviews

Regardless of how attractive your marketing is, you still require client reviews. There is no skirting around it. Customers are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews stay without a response. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all individuals in need of an expert service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to pick a legal representative or a physician.

Younger people (age 18-35) are even more inclined to employ an expert based on online reviews. Only 19% of millennials will think about employing a legal representative without any.

Source: Thomson Reuters

Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of companies really use them.

Although we now know why client reviews are so powerful, the majority of businesses apparently don't.

Source: LsaInsider

30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews

Communicating with your clients develops trust. Even something like reacting to their reviews and remarks can make them feel appreciated.

As you might anticipate, clients who feel this way are going to spend more cash with a company.

Source: Statuslabs

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review stats position customers' reviews as the most credible source of recommendations. Online reviews typically bring the same weight as recommendations from loved ones.

Source: Brightlocal

Online Product Reviews About A Product Can Increase Its Conversion Rate By More Than 270 Percent

User review stats reveal the purchase possibility for a product with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that companies should to be continuously asking for reviews.

Source: Statuslabs

Fifty Percent Of All Of The Millennial's "Always" Check Out Online Reviews For Companies

Younger people understand the worth of being informed. User-generated content has an indisputable influence on consumers.

They will recognize what they've been missing out on if businesses stop to think about the power of client reviews over millennials. Older individuals are various though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

70% Of Consumers Prefer To Learn About A Business Via Reviews And Posts, Instead Of Ads

Ads are all well and good, however it's worth attempting a different approach too. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business

The star score is the first thing customers see. Still, users pay attention to other elements too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of USA customers.

Source: Statista

Positive Reviews Motivate 68% Of Customers To Use A Local Business

Given that the large bulk of consumers read reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

If They Were Asked, 77% Of Customers Would Certainly Post A Review

More than a 35% would post a review to educate others about their client experience and 24% would most likely direct their review to the business itself.

Over a 26% would want to give a review to assist other individuals with their decision making process.

Source: Podium

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the positive and negative reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. People expect to see some negative reviews.

Source: Capterra

89% Of Consumers Review A Businesses Feedback To Reviews

Not only do most clients read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

89% Of Consumers Like To Read Reviews Using Their Mobile Phones

Be it by means of an app or a mobile browser, everyday people choose to read reviews on their cell phones.

Source: Statista

Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack

Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz