53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews go on without a response. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency also.

The share of customers, who take note of the number of reviews is currently at 46 percent.

Source: Brightlocal

73% Of Customers Believe Consumer Reviews Are More Crucial Than Star And Number Rankings

Online review stats make it clear people aren't satisfied with ratings alone.

Written reviews make the stats appear more authentic which is what the would-be customers are looking for. Nearly a third of customers state written reviews are the only feature that makes them believe the websites' reviews are helpful and relevant.

Source: Fan and Fuel

77% Of Clients Do Not Rely On Reviews That Are Older Than Three Months

Customers don't care how good your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses ought to be constantly requesting reviews.

Source: Statuslabs

USA Buyers View "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on different aspects of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of American clients.

Source: Statista

91% Of Millennials Turn To Online Reviews As Much As Friends And Family

Online review statistics put customers' reviews as the most reliable source of suggestions. Online reviews usually carry the very same weight as advice from loved ones.

Source: Brightlocal

Google Represents 57.5 Percent Of All Reviews Worldwide

Google is in the lead here, followed by Facebook as a far-off second.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

83 Percent Of Consumers Don't Trust Advertising

The conventional channels to reach customers aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements choose to focus on consumers' recommendations online.

Source: Statuslabs

67% Of Customers Claim That Reviews Are A "Very Important" Factor When Choosing A Solution Provider

Reviews have a huge effect on their decision when customers have to pick a service provider.

Source: DemandGenReport

30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews

Corresponding with your clients develops trust. Even something as basic as reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, customers who feel this way are more willing to invest more cash with a business.

Source: Statuslabs

Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the maker says. The reason, manufacturers' descriptions are generally advertisements.

Source: Martech Zone

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read customer reviews, concur that it increases their buying confidence.

Organizations use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Many Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends show people choose to comment if they had a favorable experience, rather than a negative or mediocre one.

Source: Brightlocal