If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Use A Business

This stat is among numerous that illustrate the importance of online scores. Now that news of client fulfillment travels this fast, keeping your clients delighted is more vital than ever.

57 percent of customers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked just for companies with an ideal five star ranking.

Source: Brightlocal

95% Of Unsatisfied Consumers Will Go Back To A Business If A Company Manages To Fix Problems Rapidly And Efficiently

Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you want to purchase a new vehicle and there are several models which fit your criteria. How do you select the best one for you? Well, you read online reviews.

With the help of other consumers, you quickly decide on one that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70 Percent

One negative review suffices for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Online Product Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent

User review stats reveal the purchase probability for a product with five reviews is 270 percent higher than the same product without reviews.

Source: Spiegel Research Center

49% Of Consumers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of consumers, who take note of the variety of reviews is presently at 46 percent.

Source: Brightlocal

71% Of Millennials Search Consumer Reviews Of Professional Services

More than half of all people in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to pick an attorney or a physician.

Young people (age 18-35) are even more inclined to hire a professional based upon online reviews. Just 19% of millennials will consider working with a legal representative without any.

Source: Thomson Reuters

Google Represents 57.5% Of All Reviews Globally

Google is the clear winner as far as circulation goes, but they are not the only ones in the game.

These are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

15% Of Clients Don't Trust Businesses With No Online Reviews

No trust suggests no interactions. 15% of potential consumers will not even consider doing business with a business they can't find opinions about.

Source: Statuslabs

Consumers Might Spend 31% More With A Business That Has Terrific Reviews

Take note of this statistic. The better other users explain your product and services, the more money you can charge and customer review statistics reveal to us exactly just how much more.

Source: Martech Zone

89% Of Shoppers Prefer To Read Reviews Using Their Smart Devices

Be it via an app or a mobile web browser, people today prefer to read reviews on their mobile devices.

Source: Statista