95% Of Unsatisfied Consumers Will Return To A Company If A Business Deals With Issues Quickly And Efficiently

Clients don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there's nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Website

Typically, 142 million customers visit Yelp every month. If you haven't claimed your totally free Yelp business page, this is as excellent a time as any.

Source: RevLocal

88% Of Americans Stated That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Data reveal that reviews were more effective than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably usually flourish, review websites help ensure of that.

Source: Statuslabs

Over Half Of Shoppers Aged 25 To 34 Wrote Reviews

According to Statista, the more youthful generations are purportedly the more vocal ones.

Source: Statista

Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise affect our purchasing decisions.

According to social reviews statistics, Facebook affects the majority of users' purchase decisions.

Facebook reviews stats reveal that 4 out of five users are most likely to trust a local business if it has positive reviews.

Source: RevLocal

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Clients

24% of US shoppers consider reviews as 'exceptionally influential'.

To highlight the importance of online reviews and ratings, did you know that 81% of consumers will pay more for a product with reviews and those very same customers are also willing to accept slower shipping times for such products.

Source: Turntonetworks

30% Of Clients Feel Positive About A Business Which Responds To Online Reviews

Keeping in touch with your customers develops trust. Even something like reacting to their reviews and remarks can make them feel valued.

As you might anticipate, customers who feel this way are ready to invest more money with a business.

Source: Statuslabs

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected substantially by blogs and reviews on social networks. With males being two times as likely to be affected than women.

Reviews and score statistics reveal individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

74% Of Local Companies Have At Least One Google Review

One review is far from adequate to improve your site's SERP ranking.

Taking a look at online rankings stats, we learnt that a business requires to have a minimum of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

67% Of Consumers Report Reviews Are A "Very Important" Factor When Choosing A Service Provider

Reviews have a massive effect on their decision when customers have to choose a solution provider.

Source: DemandGenReport

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of client reviews stay without a response. That's regrettable, due to the fact that those businesses are losing consumers that way.

Source: Review Trackers