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71% Of Millennials Browse Customer Reviews Of Professional Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a legal representative or a medical professional.
Young people (age 18-35) are a lot more inclined to employ an expert based on online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
89% Of Buyers Prefer To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile internet browser, consumers choose to read reviews on their smart phones.
Source: Statista
67% Of Consumers Claim Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider
When consumers need to pick a solution provider, reviews have a massive influence on their decision.
Source: DemandGenReport
More Than Four Negative Reviews About A Business Or Service Might Reduce Sales By 70 Percent
One negative review suffices for 35% of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Mobile Phones Before Shopping
In-store shopping is affected substantially by blogs and reviews on social networks. With men being two times as likely to be affected than ladies.
Reviews and ranking stats reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats prove that 63% of consumer reviews stay without a response. That's too bad, due to the fact that those companies are losing clients that way.
Source: Review Trackers
The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010
Presently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers
70% Of Customers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people read much more reviews to get a clear view of how the business is really doing. Don't depend on that statistic alone.
Source: Brightlocal
86 Percent Of Customers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the money they spend at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
15% Of Buyers Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of potential customers won't even think about working with a business they can't discover opinions about.
Source: Statuslabs
Reviews Published On Twitter Can Help Increase Revenues By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Negative Reviews Can Boost Conversion By As Much As 85%
It sounds insane, but negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, people devote more than five times as long on a site when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.
Source: Reevoo