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53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review statistics show that 63% of consumer reviews stay without a reply. That's regrettable, because those companies are losing customers that way.
Source: Review Trackers
52% Of Customers Trust A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. People expect to see some negative reviews.
Source: Capterra
Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer states. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
Just 44 Percent Of Local Companies Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't making the most of their listing.
While business listings on the major review platforms are free, a surprisingly low number of businesses actually make use of them.
Although we now know why customer reviews are so powerful, a lot of businesses apparently do not.
Source: LsaInsider
15% Of People Do Not Trust Businesses With No Online Reviews
No trust implies no interactions. 15 percent of possible customers will not even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs
30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews
Corresponding with your clients creates trust. Even something as simple as reacting to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are going to spend more money with a business.
Source: Statuslabs
67% Of Customers Say Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider
Reviews have a massive effect on their decision when consumers have to choose a service provider.
Source: DemandGenReport
70 Percent Of Consumers Prefer To Discover A Business Via Reviews And Posts, Instead Of Ads
Ads are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the best way to find the truth about a product or service.
Source: Statuslabs
The Majority Of Popular Items Have A Typical Ranking Of 4.2 To 4.7
You can't make everyone pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a bit of a gripe. That's why it is abnormal to get perfect 5 star scores. Sometimes a lower ranking really helps your overall rating.
According to client rating statistics, conversion rates start to reduce as rankings rise above 4.7.
Source: Spiegel Research Center
Only 6% Of Consumers Do Not Rely On Customer Reviews At All
According to consumer review statistics, a whopping 19 percent of consumers always trust online reviews and never ever a purchase without checking out reviews first.
Source: Statista
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics indicate a business's reputation does not affect simply the customers. Prospective team members also look at ratings and read reviews.
Source: Deloitte
89% Of Clients Prefer To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile browser, people today prefer to read reviews on their cell phones.
Source: Statista
Consumers Reading Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users
Mobile users prefer to get things done much faster. For that reason, buying decisions are made rapidly.
Online reviews are clearly persuasive, yet marketers haven't necessarily come to value the power of them.
Source: Martech Zone
A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Profits
Businesses that treat customers well generally prosper, review sites help ensure of that.
Source: Statuslabs
72% Of Clients Will Not Take Action Before They Read Some Reviews
Regardless of how attractive your marketing is, you still need consumer reviews. There's no way around it. Customers are still going to hear you out, however they rely on other people more.
Source: My Testimonial Engine
More Than 4 Negative Reviews About A Business Or Product Might Reduce Sales By 70%
One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a physician or a lawyer.
Younger people (age 18-35) are much more likely to work with a professional based on online reviews. Just 19% of millennials will think about hiring a legal representative without any.
Source: Thomson Reuters