95% Of Unsatisfied Consumers Will Return To A Company If A Business Makes An Effort To Solve Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Just 6 Percent Of Consumers Do Not Trust Customer Reviews At All

According to consumer review stats, a whopping 19% of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews initially.

Source: Statista

52% Of Consumers Rely On A Product More If It Has Negative Reviews As Well

We already discussed the positive and negative reviews and their impact on customers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. People anticipate to see some unfavorable reviews.

Source: Capterra

30% Of Customers Feel Positive About A Business Which Reacts To Online Reviews

Staying connected with your consumers builds their trust. Even something easy like responding to their comments and reviews can make them feel valued.

As you might anticipate, customers who feel this way are going to invest more money with a business.

Source: Statuslabs

86% Of Consumers Would Think About Composing A Review For A Business

Your customers are your most important resource, and it's not only because of the money they spend at your business. They will be ready to share it if you provide them a good experience.

Source: Brightlocal

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency as well.

The share of consumers, who take notice of the variety of reviews is currently at 46 percent.

Source: Brightlocal

71% Of Millennials Search Consumer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to select a lawyer or a physician.

Young people (age 18-35) are much more likely to work with an expert based on online reviews. Just 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

70% Of Customers Choose To Find Out About A Business By Means Of Articles And Reviews, Rather Than Advertisements

Ads are all well and good, but it's worth attempting a different approach also. Reviews are without a doubt the best method to find the truth about a service or product.

Source: Statuslabs

Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270 Percent

User review stats show the purchase probability for an item with five reviews is 270 percent higher than the very same product without reviews.

Source: Spiegel Research Center

63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats reveal the basic popularity of a website can only go so far.

Source: Review Trackers

Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

70% Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people read many more reviews to get an idea of how business is actually doing. Don't depend on that statistic alone.

Source: Brightlocal

Clients Could Invest 31 Percent More With A Business That Has Fantastic Reviews

Focus on this statistic. The better other users explain your service or product, the more money you can charge and consumer review statistics show us precisely just how much more.

Source: Martech Zone

67% Of Consumers Say Reviews Are A "Very Important" Factor When Choosing A Solution Provider

When clients have to choose a service provider, reviews have an enormous effect on their decision.

Source: DemandGenReport

The Majority Of Shoppers Aged 25-34 Gave Reviews

According to Statista, the younger generations are obviously the more opinionated ones.

Source: Statista