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If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Company
This stat is one of many that highlight the importance of online ratings. Now that news of consumer satisfaction travels this fast, keeping your customers happy is more vital than ever.
57 percent of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
11 percent looked only for businesses with an ideal five star score.
Source: Brightlocal
95% Of Unsatisfied Consumers Will Go Back To A Business If A Business Makes An Effort To Solve Issues Quickly And Efficiently
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
74 Percent Of Regional Companies Have At Least One Google Review
One review is far from enough to improve your website's SERP ranking.
Looking at online scores data, we learnt that a business requires to have a minimum of 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
89% Of Consumers Browse A Businesses Feedback To Reviews
Not only do a lot of consumers check out the review replies, 30% of them value them highly. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
The Majority Of Individuals Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are seemingly the more opinionated ones.
Source: Statista
67% Of Customers Report Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider
Reviews have a massive impact on their decision when clients have to choose a solution provider.
Source: DemandGenReport
82 Percent Of Consumers Check Out Review Sites Because They Wish To Purchase A Service Or A Product And Want To Get The Truth About Business Product Or Services.
Review websites are places that customers go to get the truth about a item, business or service . Due to the fact that they have currently formed a purchase decision, users come. The majority of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
Unfavorable Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to devote more time on your website. According to online review data, people devote more than five times as long on a website when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
77% Of Consumers Would Certainly Submit A Review If They Were Asked
More than a 35% would submit a review to notify others about their client experience and 24% would definitely direct their review to the company itself.
Over a 26% would want to leave a review to assist other people with their decision making process.
Source: Podium
90% Of Individuals Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about first impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Consider asking your visitors to compose one if you don't have reviews on your site.
Source: Martech Zone
Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (amount, variety, and so on) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More
We already discussed the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. Consumers expect to see some negative reviews.
Source: Capterra