If A Business Manages To Solve Problems Quickly And Efficiently, 95% Of Unhappy Customers Will Return To A Company

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's nothing else a company can do to deal with a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

63.6% Of Customers Go To Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

These online review stats reveal the basic popularity of a website can only presume when it concerns trust.

Source: Review Trackers

Clients Reading Reviews On A Mobile Phone Are 127% More Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done quicker. Therefore, purchasing decisions are made rapidly.

Online reviews are certainly persuasive, yet online marketers have not always come to value the power of them.

Source: Martech Zone

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US consumers consider reviews as 'exceptionally influential'.

To illustrate the importance of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those exact same customers are likewise willing to accept slower shipping times for such items.

Source: Turntonetworks

Online Product Reviews About A Product Can Amplify Its Conversion Rate By An Incredible 270 Percent

User review stats show the purchase likelihood for an item with 5 reviews is 270% higher than the very same product without reviews.

Source: Spiegel Research Center

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronics

Data reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Overall two thirds of companies have excellent and awesome scores. Just 5% of businesses have a rating below 3 stars.

Source: Brightlocal

Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

Since They Want To Purchase A Product Or A Service And Want To Get The Truth About The Businesses Items And Services, 82 Percent Of Consumers Go To Review Websites.

Users come because they have already formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

15% Of Clients Don't Trust Businesses With No Online Reviews

No trust implies no interactions. 15% of potential clients will not even think about working with a company they can't find opinions about.

Source: Statuslabs

67% Of Customers Say Reviews Are A "Very Important" Factor When Choosing A Solution Provider

When consumers need to choose a solution provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

More Than Half Of Individuals Aged 25-34 Wrote Reviews

According to Statista, the younger generations are seemingly the more opinionated ones.

Source: Statista

89% Of Customers Choose To Read Reviews Using Their Mobile Phones

Be it through an app or a mobile browser, folks prefer to read reviews on their mobile phones.

Source: Statista

91% Of Millennials Have Faith In Online Reviews As Much As Friends And Family

Online review stats place customers' reviews as the most reliable source of suggestions. Online reviews normally bring the exact same weight as recommendations from loved ones.

Source: Brightlocal

70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Most people read much more reviews to get a better idea of how business is actually doing. Do not depend upon that figure alone.

Source: Brightlocal

Half Of All Millennial's "Constantly" Read Online Reviews For Businesses

Younger people know the worth of being informed. User-generated content has an indisputable effect on consumers.

If businesses stop to consider the power of client reviews over millennials, they will understand what they've been missing out on. Older individuals are various though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal