60% Of Customers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With males being twice as likely to be influenced than women.

Reviews and rating data show individuals value the opinion of peers more than any other material.

Source: Collective Bias

61% Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Generally two thirds of businesses have excellent and exceptional rankings. Only 5% of companies have a score below 3 stars.

Source: Brightlocal

70% Of Customers Need To Read At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people read much more reviews to get an idea of how business is actually doing. Don't depend on that fact alone.

Source: Brightlocal

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the money they invest at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

95% Of Unsatisfied Clients Will Go Back To A Company If A Company Makes An Effort To Resolve Issues Quickly And Effectively

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

72 Percent Of Consumers Won't Take Action Unless They Read Some Reviews

Regardless of how tempting your marketing is, you still require customer reviews. There's no skirting around it. Customers are still ready to hear you out, but they trust other people more.

Source: My Testimonial Engine

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star score is the first thing customers see. Still, users focus on other factors also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista

70 Percent Of Consumers Choose To Discover A Business Through Reviews And Posts, Instead Of Ads

Advertisements are all well and good, however it's worth trying a different approach also. Reviews are without a doubt the very best way to discover the truth about a service or product.

Source: Statuslabs

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

Over Half Of Customers Will Not Use An Organisation If It Has Less Than A 4 Star Ranking

This stat is among numerous that highlight the significance of online ratings. Now that news of client satisfaction travels this quick, keeping your consumers delighted is more crucial than ever.

57 percent of customers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked only for organizations with an ideal five star score.

Source: Brightlocal

15 Percent Of Users Do Not Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of potential customers will not even consider doing business with a company they can't find opinions about.

Source: Statuslabs

A Lot Of Best Selling Items Have A Typical Rating Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star scores. Often a lower score really helps your overall rating.

According to customer rating stats, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

83% Of All Young Shoppers Were Asked To Post A Review Recently

Of those asked, 80% of consumers did give a review. In general, businesses have asked 66% of all consumers to give a review on their company.

Source: Brightlocal

When Buying Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Prominent Aspect

Data reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Positive Reviews Encourage 68% Of Customers To Choose A Local Business

Given that the large bulk of customers check out reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

US Shoppers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews

When people check out reviews, they concentrate on different elements of the shopping experience. However according to online review statistics, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US clients.

Source: Statista

91% Of Millennials Turn To Online Reviews As Much As Loved Ones

Online review stats position customers' reviews as the most trustworthy source of suggestions. Online reviews normally carry the very same weight as recommendations from loved ones.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation doesn't affect simply the customers. Prospective employees also look at rankings and read reviews.

Source: Deloitte