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67% Of Customers Report Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider
Reviews have a huge impact on their decision when consumers have to select a solution provider.
Source: DemandGenReport
63.6 Percent Of Customers Go To Google To Look For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
These online review stats reveal the general popularity of a website can just presume when it concerns trust.
Source: Review Trackers
91 Percent Of Millennials Depend On Online Reviews As Much As Loved Ones
Online review statistics put clients' reviews as the most credible source of suggestions. Online reviews generally bring the exact same weight as advice from friends and family.
Source: Brightlocal
Many Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they have visited a supplier. Online review trends show people prefer to comment if they had a positive experience, rather than a average or unfavorable one.
Source: Brightlocal
Most Best-selling Items Have An Average Score Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Someone always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. Sometimes a lower score in fact helps your overall score.
According to client rating stats, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
89% Of Customers Want To Read Reviews Using Their Smartphones
Be it through an app or a mobile web browser, people prefer to read reviews on their phones.
Source: Statista
15% Of People Don't Trust Businesses Without Online Reviews
No trust means no interactions. 15% of potential clients will not even think about doing business with a business they can't find opinions about.
Source: Statuslabs
90% Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business
You know what people state about very first impressions?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
If you do not have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone
More Than Half Of Customers Won't Use An Organisation If It Has Less Than A 4 Star Score
This stat is among numerous that illustrate the importance of online scores. Now that news of consumer fulfillment travels this fast, keeping your clients delighted is more vital than ever.
57% of customers have searched for business with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked just for companies with a best five star score.
Source: Brightlocal
Clients Could Spend 31 Percent More With A Business That Has Terrific Reviews
Focus on this statistic. The better other users explain your service or product, the more money you can charge and customer review stats reveal to us exactly just how much more.
Source: Martech Zone
Users Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done faster. Buying decisions are made quickly.
Online reviews are clearly persuasive, yet online marketers have not necessarily come to value the power of them.
Source: Martech Zone
53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats prove that 63% of customer reviews go on without a response. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all individuals in need of a professional service rely on online reviews.
According to online reviews data, 59% utilized online reviews to select a doctor or an attorney.
Young people (age 18-35) are much more inclined to work with a professional based on online reviews. Only 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters