If A Business Handles Problems Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Business

Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Just 6% Of Customers Don't Trust Consumer Reviews At All

According to customer review data, a tremendous 19% of consumers always trust online reviews and never a make a purchase without reading reviews.

Source: Statista

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to purchase a new automobile and there are several models which fit your criteria. How do you choose the best one for you? Well, you read online reviews.

With the help of other consumers, you manage to decide on a model that works for you. That's how favorable reviews convert consumers into customers.

Source: Consumer Affairs

Clients Could Spend 31 Percent More With A Business That Has Excellent Reviews

Focus on this statistic. The better other users explain your product and services, the more cash you can charge and consumer review statistics reveal to us exactly just how much more.

Source: Martech Zone

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

61% Of Regional Businesses Have A Typical Ranking Of 4 To 5 Stars

Overall two-thirds of companies have outstanding and great ratings. Just 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

The Majority Of Best Selling Items Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone delighted, which is why perfect 5 star scores are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star scores. Often a lower score really helps your overall rating.

According to consumer rating stats, conversion rates start to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds insane, but negative reviews can be a positive force for users to devote more time on your website. According to online review statistics, individuals spend more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

89% Of Clients Browse A Companies Reactions To Reviews

Not only do the majority of individuals check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of businesses really utilize them.

Although we now understand why client reviews are so effective, many businesses obviously do not.

Source: LsaInsider

The Majority Of Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends show people prefer to comment if they had a favorable experience, rather than a average or unfavorable one.

Source: Brightlocal

A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Earnings

Businesses that treat customers honorably typically flourish, review sites help make certain of that.

Source: Statuslabs

70 Percent Of Customers Choose To Discover A Business Through Articles And Reviews, Rather Than Advertisements

Ads are all well and good, but it's worth trying a different approach too. Reviews are without a doubt the best way to discover the truth about a service or product.

Source: Statuslabs

Software Application Reviews Impact Over 98 Percent Of All Buyers

18% of software application purchasers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

Positive Reviews Motivate 68% Of Customers To Use Local Businesses

Because the large bulk of customers read reviews, you would want yours to be appealing to brand-new consumers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal