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Google Represents 57.5 Percent Of All Reviews Across The World
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
One-half Of All Of The Millennial's "Always" Read Online Reviews For Businesses
Younger individuals know the worth of being informed. User-generated content has an indisputable effect on consumers.
They will understand what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are various though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to select a legal representative or a medical professional.
Young people (age 18-35) are even more inclined to hire a professional based on online reviews. Only 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
A Lot Of Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have gone to a supplier. Online review trends reveal people prefer to comment if they had a positive experience, rather than a unfavorable or average one.
Source: Brightlocal
If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More
We already discussed the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. People expect to see some unfavorable reviews.
Source: Capterra
If A Company Makes An Effort To Solve Issues Rapidly And Efficiently, 95% Of Unhappy Customers Will Return To A Business
Customers do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of client reviews go on without a reaction. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
Software Reviews Impact Over 98% Of All Purchasers
18% of software purchasers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
91 Percent Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review stats place clients' reviews as the most trustworthy source of recommendations. Online reviews generally bring the very same weight as advice from family and friends.
Source: Brightlocal
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they read reviews 'always' or 'extremely frequently'.
Source: Trust You
70% Of Customers Prefer To Learn About A Business By Means Of Posts And Reviews, Rather Than Ads
Ads are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the very best method to find the truth about a service or product.
Source: Statuslabs
American Shoppers Regard "Product Performance" To Be The Most Useful Info In Product Reviews
When individuals check out reviews, they concentrate on various elements of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
64% Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out consumer reviews, concur that it increases their buying confidence.
Organizations utilize the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
49% Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision
Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.
The share of clients, who pay attention to the variety of reviews is presently at 46 percent.
Source: Brightlocal
83 Percent Of Consumers Do Not Rely On Advertising
The traditional channels to reach customers aren't as influential as they used to be. Most users who no longer trust ads choose to pay attention to clients' recommendations online.
Source: Statuslabs
Reviews Shared On Twitter Can Grow Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
73% Of Consumers Think Client Reviews Are More Vital Than Star And Number Rankings
Online review stats make it clear people aren't pleased with scores alone.
Consumer reviews make the statistics appear more authentic which is what the prospective customers are searching for. Practically a 3rd of customers say written reviews are the only function that makes them believe the websites' reviews are useful and pertinent.
Source: Fan and Fuel