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89% Of Clients Browse A Companies Replies To Reviews
Not only do the majority of individuals read the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
83 Percent Of Consumers Do Not Rely On Advertising
The traditional channels to reach clients aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements pick to take note of clients' suggestions online.
Source: Statuslabs
91% Of Millennials Have Confidence In Online Reviews As Much As Loved Ones
Online review stats place consumers' reviews as the most reliable source of recommendations. Online reviews normally carry the very same weight as guidance from friends and family.
Source: Brightlocal
52% Of Customers Rely On A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their result on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. Customers expect to see some negative reviews.
Source: Capterra
Over Half Of Individuals Aged 25 To 34 Posted Reviews
According to Statista, the more youthful generations are seemingly the more vocal ones.
Source: Statista
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of customers who read customer reviews, concur that it increases their buying confidence.
Businesses use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat consumers honorably generally prosper, review websites help make certain of that.
Source: Statuslabs
Reviews Shared On Twitter Can Help Grow Revenues By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Consumers Might Invest 31% More With A Business That Has Great Reviews
Take notice of this fact. The better other users describe your product and services, the more cash you can charge and consumer review stats reveal to us exactly how much more.
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
89% Of Shoppers Choose To Read Reviews Using Their Mobile Devices
Be it via an app or a mobile web browser, most people choose to read reviews on their phones.
Source: Statista
71% Of Millennials Browse Customer Reviews Of Expert Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to pick a legal representative or a physician.
Younger people (age 18-35) are a lot more inclined to work with a professional based on online reviews. Only 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
72 Percent Of Consumers Will Not Take Action Unless They Check Out Some Reviews
Regardless of how attractive your marketing is, you still require consumer reviews. There's no other way around it. Customers are still ready to hear you out, however they trust other individuals more.
Source: My Testimonial Engine
The Typical Review Length Has Become 65% Shorter Since 2010
These days reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.
Source: Review Trackers