53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews go on without a reply. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

88% Of Executives Judge Reputation Risk As A Leading Business Issue

Reputation management stats indicate a business's reputation does not impact simply the consumers. Potential employees likewise look at rankings and take a look at reviews.

Source: Deloitte

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization

The star rating is the first thing customers see. Still, users take note of other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States consumers.

Source: Statista

Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

70% Of Customers Choose To Find Out About A Business Via Posts And Reviews, Rather Than Ads

Ads are all well and good, however it deserves trying a different approach also. Reviews are by far the very best way to find the truth about a product or service.

Source: Statuslabs

95% Of Dissatisfied Customers Will Return To A Business If A Company Takes Care Of Issues Quickly And Efficiently

Clients do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

95% Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they check out reviews 'constantly' or 'extremely often'.

Source: Trust You

More Than Half Of People Aged 25 To 34 Wrote Reviews

According to Statista, the more youthful generations are obviously the more vocal ones.

Source: Statista

15 Percent Of Users Don't Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15 percent of prospective clients will not even think about working with a company they can't discover viewpoints about.

Source: Statuslabs

Just 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies actually make use of them.

Although we now understand why client reviews are so effective, the majority of businesses obviously do not.

Source: LsaInsider

72 Percent Of Clients Will Not Take Action Before They Read Some Reviews

Regardless of how attractive your marketing is, you still need consumer reviews. There's no skirting around it. Customers are still happy to hear you out, but they trust other people more.

Source: My Testimonial Engine

30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Staying connected with your customers creates trust. Even something as simple as reacting to their reviews and remarks can make them feel valued.

As you may anticipate, clients who feel this way are happy to spend more cash with a company.

Source: Statuslabs

77% Of Customers Would Undoubtedly Leave A Review If They Were Asked

More than a 35% would leave a review to inform others about their customer experience and 24% would most likely direct their review to the company itself.

Over a 26% would want to give a review to assist other people with their choice making process.

Source: Podium

83 Percent Of Clients Do Not Trust Advertising

The conventional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust advertisements select to take notice of clients' recommendations online.

Source: Statuslabs

Online Item Reviews About An Item Can Raise Its Conversion Rate By A Staggering 270 Percent

User review statistics reveal the purchase possibility for an item with five reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

89% Of Buyers Want To Read Reviews On Their Cell Phones

Be it via an app or a mobile browser, people young and old choose to read reviews on their cell phones.

Source: Statista

61 Percent Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Typically two thirds of businesses have great and awesome rankings. Just 5% of companies have a ranking listed below 3 stars.

Source: Brightlocal