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89% Of Consumers Review A Companies Reactions To Reviews
Not only do a lot of clients check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews
Corresponding with your clients establishes trust. Even something as basic as reacting to their reviews and comments can make them feel appreciated.
As you might anticipate, customers who feel this way are more willing to spend more money with a company.
Source: Statuslabs
15% Of Clients Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of potential clients will not even think about doing business with a company they can't find opinions about.
Source: Statuslabs
Most Popular Products Have An Average Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating stats, conversion rates begin to decrease as scores rise above 4.7.
Source: Spiegel Research Center
Over Half Of Clients Aged 25-34 Gave Reviews
According to Statista, the more youthful generations are obviously the more opinionated ones.
Source: Statista
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people check out a lot more reviews to get an idea of how the business is actually doing. Don't depend upon that statistic alone.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to select a lawyer or a physician.
Younger people (age 18-35) are much more likely to employ an expert based upon online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
83% Of All Younger Consumers Were Asked To Post A Review Recently
Of those asked, 80% of customers did give a review. Overall, companies have asked 66% of all clients to give a review on their company.
Source: Brightlocal
67% Of Consumers Claim That Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
When consumers have to pick a solution provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Website
Usually, 142 million consumers visit Yelp every month. If you have not claimed your free Yelp business page, this is as excellent a time as any.
Source: RevLocal
If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More
We already discussed the positive and negative reviews and their result on customers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. People expect to see some unfavorable reviews.
Source: Capterra
64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out customer reviews, agree that it increases their buying confidence.
Organizations use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you wish to buy a brand-new car and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.
With the help of other customers, you quickly pick a model that works for you. That's how favorable reviews transform consumers into clients.
Source: Consumer Affairs
When Buying Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Prominent Aspect
Data reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista