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53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews
Online review stats show that 63% of client reviews stay without a reply. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers
88% Of Executives View Reputation Risk As A Top Business Issue
Reputation management stats indicate a business's reputation doesn't affect just the customers. Prospective team members likewise take a look at scores and read reviews.
Source: Deloitte
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70%
One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Positive Reviews Motivate 68% Of Consumers To Use A Local Business
Given that the huge majority of consumers check out reviews, you'd want yours to be appealing to brand-new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
83% Of All Young Clients Were Asked To Leave A Review Recently
Of those invited, 80% of clients did give a review. Overall, companies have asked 66% of all consumers to submit a review on their company.
Source: Brightlocal
The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010
These days reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of a twitter tweet.
Source: Review Trackers
USA Consumers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews
When individuals read reviews, they focus on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
Software Reviews Influence Over 98 Percent Of All Purchasers
18% of software buyers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to select a lawyer or a medical professional.
Younger people (age 18-35) are even more inclined to work with a professional based upon online reviews. Only 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz