71% Of Millennials Browse Consumer Reviews Of Professional Services

More than half of all people in need of a professional service turn to online reviews.

According to online reviews stats, 59% used online reviews to select an attorney or a medical professional.

Young people (age 18-35) are a lot more inclined to work with a professional based upon online reviews. Just 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters

83% Of All Younger Buyers Were Asked To Submit A Review Recently

Of those invited, 80% of clients did submit a review. Overall, businesses have actually asked 66% of all clients to submit a review on their business.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to purchase a new car and there are numerous models which fit your requirements. How do you select the best one for you? Well, you read the reviews.

With the help of other customers, you manage to pick a model that works for you. That's how favorable reviews convert consumers into consumers.

Source: Consumer Affairs

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the positive and negative reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. People expect to see some negative reviews.

Source: Capterra

Because They Desire To Buy An Item Or A Service And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Visit Review Websites.

Users come since they have already formed a purchase decision. The bulk of them (89%) buy within a week of their visit.

Source: RevLocal

Over Half Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Score

This stat is one of many that highlight the value of online rankings. Now that news of client fulfillment travels this fast, keeping your clients delighted is more important than ever.

57 percent of consumers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked only for companies with an ideal five star score.

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Service May Decrease Sales By 70%

One negative review is enough for 35% of a site's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

15 Percent Of Consumers Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15 percent of prospective consumers won't even consider working with a company they can't discover opinions about.

Source: Statuslabs

Just 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56% of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are free, a remarkably low number of companies in fact utilize them.

Although we now know why client reviews are so powerful, the majority of businesses apparently don't.

Source: LsaInsider

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a unfavorable or average one.

Source: Brightlocal

77% Of Buyers Don't Trust Reviews That Are Older Than Three Months

Customers don't care how great your service or product was in the past. Part of why online reviews matter is since they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that businesses should to be constantly asking for reviews.

Source: Statuslabs

Consumers Could Spend 31% More With A Business That Has Terrific Reviews

Take notice of this statistic. The better other users explain your product and services, the more cash you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone

70 Percent Of Customers Need To Check Out At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people check out much more reviews to get a better idea of how business is really doing. Do not depend on that statistic alone.

Source: Brightlocal

Customer Reviews On Items Are Relied On Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are essentially advertisements.

Source: Martech Zone

If A Company Handles Issues Quickly And Efficiently, 95% Of Disappointed Customers Will Return To A Business

Consumers do not anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

61% Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars

Typically two-thirds of businesses have good and awesome scores. Only 5% of businesses have a score below 3 stars.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Leading Business Concern

Reputation management statistics indicate a company's reputation doesn't affect simply the consumers. Potential employees also look at scores and read reviews.

Source: Deloitte