Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Just 6% Of Customers Don't Trust Customer Reviews At All

According to client review statistics, a tremendous 19 percent of consumers always trust online reviews and never a make a purchase without checking out reviews.

Source: Statista

95% Of Disappointed Clients Will Go Back To A Company If A Company Makes An Effort To Fix Problems Rapidly And Efficiently

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

73% Of Customers Think Written Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear individuals aren't satisfied with ratings alone.

Written reviews make the statistics appear more genuine which is what the would-be customers are searching for. Practically a third of consumers state composed reviews are the only function that makes them think the websites' reviews are useful and pertinent.

Source: Fan and Fuel

A Single Business Review Can Lift Its Conversions By 10%

Online review stats reveal user-generated content can do miracles in regards to conversions.

A single review can have an enormous effect on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44% increase.

Source: RevLocal

A One Star Increase In Score Can Result In A 5% To 9% Increase In Business Profits

Businesses that treat consumers fairly normally succeed, review sites help ensure of that.

Source: Statuslabs

Software Reviews Impact Over 98% Of All Buyers

18 percent of software application buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and want the best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

83% Of All Younger Shoppers Were Invited To Post A Review Recently

Of those invited, 80% of consumers did post a review. In general, companies have asked 66% of all clients to leave a review on their business.

Source: Brightlocal

Negative Reviews Can Improve Conversion By Up To 85 Percent

It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, individuals devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

United States Buyers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews

When people check out reviews, they concentrate on various aspects of the shopping experience. However according to online review statistics, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US clients.

Source: Statista

64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out customer reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Many Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends reveal people choose to comment if they had a favorable experience, rather than a average or unfavorable one.

Source: Brightlocal

71% Of Millennials Browse Customer Reviews Of Professional Services

Over half of all individuals in need of an expert service turn to online reviews.

According to online reviews data, 59% used online reviews to select a doctor or an attorney.

Younger people (age 18-35) are a lot more inclined to work with a professional based upon online reviews. Just 19% of millennials will think about working with a legal representative without any.

Source: Thomson Reuters

15% Of People Don't Trust Businesses With No Online Reviews

No trust implies no interactions. 15 percent of prospective clients won't even think about working with a business they can't discover opinions about.

Source: Statuslabs

Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are generally advertisements.

Source: Martech Zone