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30% Of Customers Feel Favorable To A Company Which Responds To Online Reviews
Keeping in touch with your consumers develops trust. Even something as basic as responding to their comments and reviews can make them feel valued.
As you might anticipate, clients who feel this way are more willing to invest more cash with a company.
Source: Statuslabs
83% Of All Younger Clients Were Asked To Leave A Review Recently
Of those asked, 80% of customers did leave a review. Overall, companies have actually asked 66% of all clients to leave a review on their business.
Source: Brightlocal
The Average Review Length Has Gotten 65% Much Shorter Since 2010
Lately reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of tweet on twitter.
Source: Review Trackers
91% Of Millennials Have Confidence In Online Reviews As Much As Loved Ones
Online review stats put clients' reviews as the most trustworthy source of recommendations. Online reviews usually carry the same weight as advice from friends and family.
Source: Brightlocal
49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Purchasing Decision
Customers value not only the quality or nature of the reviews, however they consider their number and recency too.
The share of clients, who take note of the number of reviews is presently at 46 percent.
Source: Brightlocal
US Consumers View "Product Performance" To Be The Most Useful Detail In Product Reviews
When individuals check out reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US customers.
Source: Statista
If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More
We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. People anticipate to see some negative reviews.
Source: Capterra
72% Of Clients Won't Take Action Before They Check Out Some Reviews
Regardless of how attractive your marketing is, you still require customer reviews. There is no other way around it. Customers are still willing to hear you out, but they trust other people more.
Source: My Testimonial Engine
98% Of Yelp's Visitors Bought From A Business They Found On The Site
Typically, 142 million consumers check out Yelp on a monthly basis. This is as great a time as any if you haven't declared your totally free Yelp business page.
Source: RevLocal
More Than 4 Negative Reviews About A Company Or Service Might Decrease Sales By 70%
One negative review is enough for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
15 Percent Of Clients Do Not Trust Businesses With No Online Reviews
No trust suggests no interactions. 15 percent of potential consumers won't even consider doing business with a company they can't discover opinions about.
Source: Statuslabs
More Than Half Of Customers Aged 25-34 Published Reviews
According to Statista, the more youthful generations are plainly the more vocal ones.
Source: Statista
Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples opinions before they ever trust what the maker says. The reason, makers' descriptions are basically ads.
Source: Martech Zone