15 Percent Of Consumers Don't Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15 percent of possible clients will not even consider working with a company they can't discover opinions about.

Source: Statuslabs

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of customer reviews remain without a reply. That's regrettable, because those businesses are losing consumers that way.

Source: Review Trackers

30% Of Consumers Feel Positive About A Business Which Answers Online Reviews

Keeping in touch with your clients establishes trust. Even something as simple as responding to their comments and reviews can make them feel valued.

As you might expect, clients who feel this way are going to invest more money with a company.

Source: Statuslabs

Reviews Published On Twitter Can Help Boost Sales By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. The majority of people read much more reviews to get a better idea of how business is actually doing. Do not depend on that fact alone.

Source: Brightlocal

95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Related Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they read reviews 'always' or 'extremely often'.

Source: Trust You

Customer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are essentially ads.

Source: Martech Zone

Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions

Facebook is currently the most popular social media which can also influence our buying preferences.

According to social media reviews statistics, Facebook affects the majority of users' purchase decisions.

Facebook reviews statistics expose that four out of 5 users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses question the integrity of online reviews. Nonetheless, they realize the enormous effect user rankings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

95% Of Unsatisfied Customers Will Go Back To A Business If A Business Takes Care Of Problems Quickly And Efficiently

Customers don't expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

70% Of Consumers Prefer To Find Out About A Business Via Posts And Reviews, Rather Than Advertisements

Ads are all well and good, but it deserves attempting a different approach also. Reviews are without a doubt the very best way to discover the truth about a product or service.

Source: Statuslabs

Most Popular Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star ratings.

According to consumer rating stats, conversion rates start to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Revenue

Businesses that treat customers fairly generally flourish, review sites help make sure of that.

Source: Statuslabs

52% Of Consumers Rely On A Product More If It Has Negative Reviews As Well

We already touched upon the negative and positive reviews and their impact on customers. However, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are positive. People anticipate to see some negative reviews.

Source: Capterra

United States Shoppers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on various aspects of the shopping experience when people check out reviews. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of US customers.

Source: Statista

Customers Could Invest 31 Percent More With A Business That Has Great Reviews

Take note of this fact. The more detailed other users describe your service or product, the more money you can charge and customer review stats show us precisely just how much more.

Source: Martech Zone

49% Of Consumers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, however they consider their number and recency too.

The share of clients, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal