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98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Website
Typically, 142 million customers go to Yelp monthly. If you haven't declared your complimentary Yelp business page, this is as great a time as any.
Source: RevLocal
The Majority Of Best-selling Items Have An Average Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star rankings.
According to customer rating statistics, conversion rates start to reduce as rankings rise above 4.7.
Source: Spiegel Research Center
88% Of Executives View Reputation Risk As A Top Business Problem
Reputation management stats show a company's reputation does not impact just the clients. Potential team members also take a look at scores and take a look at reviews.
Source: Deloitte
70 Percent Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. The majority of people read a lot more reviews to get a better idea of how business is actually doing. Don't depend upon that fact alone.
Source: Brightlocal
83% Of All Younger Clients Were Asked To Submit A Review Recently
Of those asked, 80% of consumers did give a review. Overall, businesses have actually asked 66% of all customers to post a review on their company.
Source: Brightlocal
Almost All Consumers, Who Use Online Reviews, Read Them Early In The Buying Process
Let's say you want to buy a new automobile and there are numerous models which fit your requirements. How do you choose the very best one for you? Well, you read the reviews.
With the help of other people, you manage to select one that works for you. That's how positive reviews convert customers into clients.
Source: Consumer Affairs
72% Of Clients Won't Take Action Unless They Check Out Some Reviews
Irrespective of how attractive your marketing is, you still require client reviews. There's no skirting around it. Consumers are still happy to hear you out, but they rely on other people more.
Source: My Testimonial Engine
Fifty Percent Of All Millennial's "Always" Read Online Reviews For Companies
Younger people understand the value of being informed. User-generated material has an indisputable impact on customers.
If businesses stop to consider the power of consumer reviews over millennials, they will realize what they've been missing out on. Older people are different though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the negative and positive reviews and their effect on customers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. Consumers anticipate to see some negative reviews.
Source: Capterra
If They Were Asked, 77% Of Clients Would Definitely Post A Review
More than a 35% would leave a review to notify others about their client experience and 24% would rather direct their review to the company itself.
Over a 26% would be willing to give a review to help other people with their choice making process.
Source: Podium
53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews stay without a reply. That's regrettable, because those businesses are losing consumers that way.
Source: Review Trackers
Positive Reviews Encourage 68% Of Consumers To Choose Local Businesses
Considering that the huge majority of consumers check out reviews, you would want yours to be appealing to new consumers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Just 44% Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the major review platforms are free, a remarkably low number of businesses actually utilize them.
Although we now understand why client reviews are so powerful, many businesses obviously do not.
Source: LsaInsider
Only 6% Of Consumers Do Not Trust Client Reviews At All
According to client review stats, a tremendous 19% of consumers constantly rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
53 Percent Of Americans Consider Item Reviews And Rankings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's buyers are wary and want the best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
73% Of Consumers Believe Customer Reviews Are More Crucial Than Star And Number Rankings
Online review statistics make it clear people aren't satisfied with ratings alone.
Client reviews make the statistics appear more authentic which is what the prospective customers are looking for. Almost a 3rd of customers say composed reviews are the only function that makes them believe the sites' reviews are relevant and beneficial.
Source: Fan and Fuel