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86% Of Consumers Would Think About Writing A Review For A Business
Your customers are your most important resource, and it's not only because of the money they invest at your business. If you give them a good experience, they will be willing to share it.
Source: Brightlocal
If A Company Takes Care Of Problems Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Company
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
A Lot Of Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they've visited a vendor. Online review trends reveal people prefer to comment if they had a positive experience, instead of a unfavorable or average one.
Source: Brightlocal
USA Consumers Regard "Product Performance" To Be The Most Useful Detail In Product Reviews
When individuals read reviews, they focus on various aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US consumers.
Source: Statista
The Average Review Word Count Has Become 65% Much Shorter Since 2010
As of late reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of tweet on twitter.
Source: Review Trackers
If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Utilize A Company
This stat is one of many that illustrate the value of online scores. Now that news of customer complete satisfaction travels this quick, keeping your customers happy is more important than ever.
57 percent of customers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.
Moreover, 11% looked only for businesses with an ideal five star score.
Source: Brightlocal
Only 6% Of Customers Don't Trust Client Reviews At All
According to client review statistics, a massive 19% of consumers constantly trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
70 Percent Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business
Four reviews may be too few. Most people check out a lot more reviews to get a clear view of how business is really doing. Do not depend on that fact alone.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Rankings As The Most Crucial Part Of Online Shopping.
Today's buyers are smart and want the best bang for their buck. It's no surprise that they consider checking out reviews as a huge part of the buying decision.
Source: Statista
People Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Purchase Than Desktop Users
Mobile users choose to get things done faster. Buying decisions are made rapidly.
Online reviews are clearly convincing, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
89% Of Clients Read A Businesses Reactions To Reviews
Not only do most consumers read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency as well.
The share of customers, who take notice of the variety of reviews is currently at 46%.
Source: Brightlocal