88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management statistics indicate a business's reputation does not affect just the clients. Potential team members likewise take a look at rankings and read reviews.

Source: Deloitte

Majority Of Customers Will Not Use A Business If It Has Less Than A 4 Star Rating

This stat is one of many that illustrate the value of online rankings. Now that news of client fulfillment travels this quick, keeping your customers pleased is more vital than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked only for companies with a best five star ranking.

Source: Brightlocal

67% Of Consumers Claim Reviews Are A "Very Important" Factor When Selecting A Service Provider

When customers have to pick a solution provider, reviews have a huge effect on their decision.

Source: DemandGenReport

72 Percent Of Consumers Will Not Take Action Before They Read Some Reviews

Irrespective of how appealing your marketing is, you still need consumer reviews. There is no skirting around it. Customers are still going to hear you out, however they rely on other people more.

Source: My Testimonial Engine

15% Of People Don't Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15 percent of prospective customers won't even think about working with a business they can't find opinions about.

Source: Statuslabs

53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews stay without a reply. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers

A Lone Business Review Can Lift Its Conversions By 10%

Online review statistics reveal user-generated material can do miracles in regards to conversions.

A single review can have a massive influence on your business.

A hundred reviews can increase your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44% increase.

Source: RevLocal

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

73 Percent Of Customers Believe Consumer Reviews Are More Important Than Star And Number Rankings

Online review data make it clear people aren't pleased with ratings alone.

Client reviews make the stats appear more genuine which is what the potential clients are trying to find. Practically a third of customers state written reviews are the only feature that makes them think the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

Reviews Shared On Twitter Can Help Boost Sales By 6.46%

Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

Most Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a mediocre or negative one.

Source: Brightlocal

89% Of Clients Browse A Businesses Replies To Reviews

Not only do most clients read the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Service Might Reduce Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

95% Of Disappointed Customers Will Return To A Company If A Business Takes Care Of Problems Quickly And Efficiently

Customers don't expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

60% Of Customers Refer To Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is affected substantially by blogs and reviews on social networks. With males being twice as likely to be influenced than women.

Reviews and score data reveal individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

77% Of Clients Would Most Likely Leave A Review If They Were Asked

More than a 35% would submit a review to inform others about their client encounter and 24% would rather direct their review to the company itself.

Over a 26% would be willing to give a review to assist other individuals with their choice making process.

Source: Podium