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15 Percent Of Clients Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15% of possible consumers will not even consider doing business with a company they can't discover viewpoints about.
Source: Statuslabs
The Typical Review Length Has Become 65% Much Shorter Since 2010
Currently reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is equivalent to that of a twitter tweet.
Source: Review Trackers
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to select an attorney or a doctor.
Young people (age 18-35) are much more inclined to work with a professional based on online reviews. Just 19% of millennials will think about hiring an attorney without any.
Source: Thomson Reuters
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
63.6 Percent Of Customers Go To Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.
These online review statistics show the general popularity of a site can only go so far when it comes to trust.
Source: Review Trackers
USA Shoppers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews
They focus on various elements of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of American customers.
Source: Statista
Just 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56 percent of your competition that aren't benefiting from their listing.
While business listings on the significant review platforms are free, a remarkably low number of companies actually utilize them.
Although we now understand why consumer reviews are so powerful, many businesses apparently do not.
Source: LsaInsider
89% Of Customers Read A Businesses Reactions To Reviews
Not only do the majority of individuals read the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies question the integrity of online reviews. Nevertheless, they realize the massive impact user scores have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
88% Of Executives View Reputation Risk As A Leading Business Concern
Reputation management stats indicate a company's reputation does not impact simply the customers. Potential team members also take a look at rankings and read reviews.
Source: Deloitte
86% Of Customers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be prepared to share it if you give them an excellent experience.
Source: Brightlocal
If A Company Manages To Resolve Problems Rapidly And Efficiently, 95% Of Disappointed Customers Will Return To A Company
Customers do not anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there is nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday