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89% Of Customers Browse A Companies Responses To Reviews
Not only do the majority of clients check out the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
If They Were Asked, 77% Of Consumers Would Probably Leave A Review
More than a 35% would submit a review to advise others about their client experience and 24% would most likely direct their review to the company itself.
Over a 26% would want to leave a review to help other individuals with their decision making process.
Source: Podium
More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70%
One negative review suffices for 35% of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.
Of course, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Google Represents 57.5% Of All Reviews Around The Globe
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
15 Percent Of Visitors Don't Trust Businesses With No Online Reviews
No trust implies no interactions. 15 percent of possible customers won't even consider doing business with a business they can't discover opinions about.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business
The star score is the first thing customers see. Still, users take notice of other aspects too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US consumers.
Source: Statista
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Consumers
24% of US shoppers consider reviews as 'exceptionally influential'.
To show the significance of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those same clients are also going to accept slower shipping times for such products.
Source: Turntonetworks
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
72 Percent Of Clients Won't Take Action Before They Check Out Some Reviews
Regardless of how captivating your marketing is, you still require customer reviews. There's no other way around it. Consumers are still ready to hear you out, however they trust other individuals more.
Source: My Testimonial Engine
Reviews Published On Twitter Can Increase Online Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Clients Might Spend 31% More With A Business That Has Fantastic Reviews
Take note of this statistic. The better other users explain your product or service, the more cash you can charge and consumer review stats show us exactly how much more.
Source: Martech Zone