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98 Percent Of Yelp's Browsers Bought From A Business They Found On The Website
Usually, 142 million customers check out Yelp monthly. If you haven't declared your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review stats show the general popularity of a site can only go so far when it pertains to trust.
Source: Review Trackers
88% Of Executives View Reputation Risk As A Leading Business Problem
Reputation management statistics show a business's reputation doesn't affect just the clients. Prospective team members also look at rankings and take a look at reviews.
Source: Deloitte
Favorable Reviews Encourage 68% Of Customers To Use Local Businesses
Given that the vast bulk of customers read reviews, you would want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star ranking is the first thing customers see. Still, users pay attention to other factors too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.
Source: Statista
Online Product Reviews About An Item Can Improve Its Conversion Rate By A Staggering 270%
User review statistics reveal the purchase likelihood for a product with five reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out customer reviews, agree that it increases their purchasing confidence.
Companies use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
83% Of All Younger Clients Were Invited To Leave A Review Recently
Of those invited, 80% of clients did leave a review. Overall, companies have asked 66% of all consumers to submit a review on their business.
Source: Brightlocal
Software Reviews Impact Over 98 Percent Of All Purchasers
18% of software purchasers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
If They Were Asked, 77% Of Consumers Would Undoubtedly Post A Review
More than a 35% would post a review to notify others about their client experience and 24% would rather direct their review to the business itself.
Over a 26% would be willing to leave a review to help other individuals with their choice making process.
Source: Podium
95% Of Unsatisfied Clients Will Go Back To A Business If A Company Takes Care Of Problems Rapidly And Effectively
Consumers don't expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
77% Of Buyers Do Not Trust Reviews That Are Older Than 3 Months
Consumers don't care how great your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies ought to be constantly asking for reviews.
Source: Statuslabs