Just 6 Percent Of Consumers Don't Rely On Customer Reviews At All

According to consumer review statistics, a whopping 19 percent of consumers always rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics show that 63% of client reviews stay without a reply. That's regrettable, since those companies are losing clients that way.

Source: Review Trackers

If A Company Manages To Resolve Problems Quickly And Effectively, 95% Of Dissatisfied Clients Will Go Back To A Business

Clients do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Published On Twitter Can Help Grow Sales By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

60% Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is influenced considerably by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.

Reviews and ranking stats show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management statistics show a business's reputation does not impact just the clients. Potential team members likewise look at rankings and take a look at reviews.

Source: Deloitte

89% Of Consumers Review A Businesses Reactions To Reviews

Not only do many individuals check out the review replies, 30% of them highly value them. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

70 Percent Of Customers Prefer To Learn About A Business Via Posts And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the very best way to discover the truth about a service or product.

Source: Statuslabs

67% Of Customers Claim Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider

When consumers have to choose a solution provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of US Clients

24% of US shoppers consider reviews as 'extremely influential'.

To highlight the importance of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those exact same customers are also going to accept slower shipping times for such products.

Source: Turntonetworks

Google Accounts For 57.5 Percent Of All Reviews Around The Globe

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

US Buyers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When individuals check out reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, concur that it increases their buying confidence.

Companies use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Negative Reviews Can Improve Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review stats, people spend more than 5 times as long on a website when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the enormous impact user scores have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz