95% Of Unsatisfied Consumers Will Return To A Company If A Business Deals With Problems Rapidly And Efficiently

Clients do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

72% Of Consumers Will Not Take Action Before They Read Some Reviews

Irrespective of how tempting your marketing is, you still require consumer reviews. There is no other way around it. Clients are still happy to hear you out, but they rely on other people more.

Source: My Testimonial Engine

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a remarkably low number of companies actually utilize them.

Although we now understand why consumer reviews are so powerful, most businesses obviously do not.

Source: LsaInsider

74 Percent Of Regional Companies Have At A Minimum, 1 Google Review

A single review is far from adequate to enhance your site's SERP ranking.

Looking at online scores data, we learnt that a company needs to have at least 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

70% Of Customers Need To Check Out At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people read much more reviews to get a better idea of how business is really doing. Do not depend upon that figure alone.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a brand-new car and there are a number of models which fit your requirements. How do you select the very best one for you? Well, you read reviews.

With the help of other consumers, you quickly decide on one that works for you. That's how favorable reviews transform customers into consumers.

Source: Consumer Affairs

53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of client reviews stay without a reply. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

Google Accounts For 57.5 Percent Of All Reviews All Over The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

77% Of Consumers Would Leave A Review If They Were Asked

More than a 35% would do it to educate others about their consumer encounter and 24% would rather direct their review to the company itself.

Over a 26% would want to leave a review to help other individuals with their choice making process.

Source: Podium

89% Of Clients Review A Businesses Replies To Reviews

Not only do the majority of consumers check out the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.

Source: Brightlocal

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review statistics place consumers' reviews as the most credible source of suggestions. Online reviews usually bring the same weight as guidance from loved ones.

Source: Brightlocal

90 Percent Of Buyers Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about impressions, right?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

Think about asking your visitors to write one if you do not have reviews on your site.

Source: Martech Zone