95% Of Unhappy Customers Will Go Back To A Company If A Business Manages To Fix Problems Quickly And Effectively

Customers do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

83% Of All Young Buyers Were Invited To Post A Review Recently

Of those invited, 80% of consumers did submit a review. Overall, companies have actually asked 66% of all consumers to give a review on their business.

Source: Brightlocal

63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.

Source: Review Trackers

More Than Half Of Customers Won't Use A Business If It Has Less Than A 4 Star Score

This stat is one of lots of that show the significance of online rankings. Now that news of client satisfaction travels this quick, keeping your customers pleased is more vital than ever.

57% of customers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for companies with a best five star ranking.

Source: Brightlocal

Consumers Checking Out Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users

Mobile users choose to get things done faster. For that reason, buying decisions are made quickly.

Online reviews are clearly convincing, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

30% Of Customers Feel Favorable To A Business Which Reacts To Online Reviews

Corresponding with your customers builds their trust. Even something as simple as responding to their remarks and reviews can make them feel appreciated.

As you may expect, customers who feel this way are more willing to invest more money with a company.

Source: Statuslabs

The Average Review Length Has Gotten 65% Shorter Since 2010

Presently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

88% Of Americans Claimed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics

Statistics reveal that reviews were more helpful than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

Customer Reviews On Products Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals viewpoints before they ever trust what the producer states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

Unfavorable Reviews Can Improve Conversion By As Much As 85%

It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, people spend more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

70 Percent Of Consumers Prefer To Find Out About A Business Through Reviews And Articles, Instead Of Advertisements

Advertisements are all well and good, but it's worth trying a different approach as well. Reviews are without a doubt the best method to find the truth about a service or product.

Source: Statuslabs

73 Percent Of Consumers Believe Written Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Client reviews make the stats appear more authentic which is what the prospective clients are looking for. Practically a 3rd of customers state composed reviews are the only feature that makes them think the sites' reviews are appropriate and beneficial.

Source: Fan and Fuel

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of companies in fact utilize them.

Although we now understand why customer reviews are so powerful, the majority of businesses obviously don't.

Source: LsaInsider

Google Represents 57.5% Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a distant second.

These the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

53% Of Consumers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews remain without a response. That's regrettable, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the massive effect user rankings have on their business. Unfavorable customer or employee reviews can influence 90% of job seekers.

Source: Career Arc

83 Percent Of Customers Do Not Trust Advertising

The standard channels to reach consumers aren't as influential as they utilized to be. Many users who no longer trust ads choose to take notice of customers' recommendations online.

Source: Statuslabs