Majority Of Consumers Won't Utilize A Company If It Has Less Than A 4 Star Rating

This stat is one of many that show the value of online ratings. Now that news of customer satisfaction travels this fast, keeping your consumers pleased is more important than ever.

57 percent of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked only for businesses with a best five star rating.

Source: Brightlocal

53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews

Online review stats show that 63% of consumer reviews remain without a reaction. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

67% Of Consumers Say Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider

When clients need to select a solution provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

83% Of All Young Shoppers Were Asked To Leave A Review Recently

Of those asked, 80% of customers did post a review. In general, companies have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, manufacturers' descriptions are basically advertisements.

Source: Martech Zone

Most Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends show people prefer to comment if they had a positive experience, rather than a mediocre or negative one.

Source: Brightlocal

30% Of Clients Feel Comfortable With A Business Which Answers Online Reviews

Corresponding with your consumers builds their trust. Even something as simple as responding to their comments and reviews can make them feel appreciated.

As you might anticipate, clients who feel this way are more willing to invest more money with a company.

Source: Statuslabs

Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a brand-new vehicle and there are several models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.

With the help of other consumers, you quickly decide on a model that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

United States Consumers Regard "Product Performance" To Be The Most Useful Information In Product Reviews

When individuals check out reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA consumers.

Source: Statista

Software Reviews Influence Over 98% Of All Purchasers

18% of software buyers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

88% Of Executives Judge Reputation Risk As A Leading Business Issue

Reputation management statistics indicate a company's reputation does not affect simply the customers. Prospective employees likewise take a look at rankings and take a look at reviews.

Source: Deloitte

64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read client reviews, agree that it increases their buying confidence.

Companies use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US buyers consider reviews as 'incredibly influential'.

To illustrate the significance of online reviews and ratings, did you know that 81 percent of consumers will pay more for a product with reviews and those very same customers are likewise happy to accept slower shipping times for such items.

Source: Turntonetworks

89% Of Individuals Like To Read Reviews Using Their Smart Devices

Be it through an app or a mobile browser, people today prefer to read reviews on their smart phones.

Source: Statista

Facebook Reviews Affect More Than 50% Of Customers' Buying Decisions

Facebook is currently the most popular social media which can also influence our purchasing preferences.

According to social reviews statistics, Facebook impacts over half of users' purchase decisions.

Facebook reviews stats expose that 4 out of five users are most likely to rely on a local business if it has favorable reviews.

Source: RevLocal

73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Rankings

Online review statistics make it clear individuals aren't satisfied with ratings alone.

Written reviews make the stats appear more authentic which is what the potential consumers are searching for. Nearly a third of consumers say written reviews are the only function that makes them think the sites' reviews are pertinent and helpful.

Source: Fan and Fuel