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71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% used online reviews to select a medical professional or a lawyer.
Young people (age 18-35) are even more likely to hire an expert based on online reviews. Just 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
The Majority Of Clients Aged 25-34 Gave Reviews
According to Statista, the more youthful generations are reportedly the more opinionated ones.
Source: Statista
73 Percent Of Customers Think Written Reviews Are More Important Than Star And Number Ratings
Online review stats make it clear people aren't pleased with ratings alone.
Written reviews make the stats appear more genuine which is what the would-be consumers are searching for. Nearly a 3rd of consumers state written reviews are the only feature that makes them think the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
89% Of Shoppers Want To Read Reviews On Their Mobile Phones
Be it via an app or a mobile browser, most people prefer to read reviews on their phones.
Source: Statista
91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review stats place clients' reviews as the most reliable source of recommendations. Online reviews generally carry the exact same weight as suggestions from family and friends.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions
Facebook is currently the most popular social media which can likewise affect our purchasing decisions.
According to social reviews data, Facebook impacts more than half of users' purchase choices.
Facebook reviews statistics reveal that four out of 5 users are most likely to rely on a local business if it has positive reviews.
Source: RevLocal
88% Of Executives Consider Reputation Risk As A Leading Business Concern
Reputation management statistics indicate a business's reputation doesn't impact simply the consumers. Potential employees likewise take a look at scores and take a look at reviews.
Source: Deloitte
Unfavorable Reviews Can Increase Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review data, people devote more than 5 times as long on a website when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
Google Accounts For 57.5% Of All Reviews World Wide
Google is the clear winner as far as circulation goes, however they are not the only ones in the game.
Here are the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Customers
24% of US consumers consider reviews as 'incredibly influential'.
To highlight the significance of online reviews and rankings, did you know that 81% of customers will pay more for an item with reviews and those same customers are also ready to accept slower shipping times for such items.
Source: Turntonetworks
86 Percent Of Customers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not just because of the money they invest at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
Online Product Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent
User review stats reveal the purchase possibility for a product with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center