95% Of Dissatisfied Customers Will Go Back To A Company If A Company Manages To Fix Problems Rapidly And Effectively

Customers don't expect you to be perfect. When things go wrong, they do expect you to deal with things. If there is nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

60 Percent Of Consumers Consult Blog And Social Media Reviews On Their Mobile Devices Before Shopping

In-store purchasing is influenced substantially by blogs and reviews on social media. With males being twice as likely to be influenced than women.

Reviews and rating data reveal individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

Positive Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Because the vast majority of consumers check out reviews, you'd want yours to be appealing to new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Too

We already discussed the positive and negative reviews and their result on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. Customers anticipate to see some negative reviews.

Source: Capterra

A One Star Boost In Score Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat clients honorably usually flourish, review sites help ensure of that.

Source: Statuslabs

Most Best-selling Items Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Somebody always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. Often a lower rating really helps your overall rating.

According to consumer rating statistics, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

91% Of Millennials Rely On Online Reviews As Much As Family And Friends

Online review statistics position customers' reviews as the most credible source of suggestions. Online reviews normally bring the very same weight as guidance from friends and family.

Source: Brightlocal

Online Item Reviews About A Product Can Improve Its Conversion Rate By A Whopping 270 Percent

User review statistics show the purchase possibility for an item with five reviews is 270 percent higher than the same product without reviews.

Source: Spiegel Research Center

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social media which can likewise affect our buying decisions.

According to social media reviews data, Facebook affects more than half of users' purchase choices.

Facebook reviews stats reveal that four out of five users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read customer reviews, concur that it increases their buying confidence.

Businesses utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

61 Percent Of Local Businesses Have An Average Ranking Of 4 To 5 Stars

Overall two-thirds of companies have excellent and great scores. Only 5% of companies have a rating below three stars.

Source: Brightlocal

53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews

Online review stats show that 63% of consumer reviews go on without a reaction. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers