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89% Of Clients Review A Companies Reactions To Reviews
Not only do most consumers check out the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
49% Of Consumers Consider The Number Of Online Reviews As An Essential Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.
The share of customers, who take note of the number of reviews is presently at 46%.
Source: Brightlocal
98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Site
Usually, 142 million customers go to Yelp on a monthly basis. If you haven't declared your totally free Yelp business page, this is as good a time as any.
Source: RevLocal
67% Of Customers Say Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider
Reviews have a huge effect on their decision when clients have to select a solution provider.
Source: DemandGenReport
53% Of Americans Consider Item Reviews And Rankings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.
Source: Statista
One-half Of All Of The Millennial's "Always" Read Online Reviews For Companies
More youthful people know the value of being informed. User-generated material has an unassailable influence on consumers.
If businesses think of the power of customer reviews over millennials, they will realize what they've been losing out on. Older individuals are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.
Of course, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics show that 63% of customer reviews go on without a reply. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack
Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Clients Reading Reviews On A Mobile Phone Are 127% More Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. Buying choices are made rapidly.
Online reviews are undoubtedly convincing, yet online marketers have not always come to appreciate the power of them.
Source: Martech Zone
88% Of Executives Consider Reputation Risk As A Leading Business Issue
Reputation management stats show a business's reputation does not impact just the customers. Prospective employees also take a look at rankings and take a look at reviews.
Source: Deloitte
Software Application Reviews Impact Over 98 Percent Of All Buyers
18 percent of software application buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra