53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of consumer reviews stay without a reaction. That's regrettable, because those companies are losing consumers that way.

Source: Review Trackers

64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out client reviews, concur that it increases their buying confidence.

Businesses use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

89% Of Consumers Browse A Businesses Reactions To Reviews

Not only do a lot of clients read the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.

Source: Brightlocal

If A Company Deals With Problems Rapidly And Efficiently, 95% Of Unhappy Clients Will Go Back To A Company

Customers do not anticipate you to be perfect. They do anticipate you to resolve things when they go wrong. If there's absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Favorable Reviews Encourage 68% Of Customers To Choose Local Businesses

Since the vast bulk of consumers check out reviews, you'd want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Only 6 Percent Of Customers Don't Trust Client Reviews At All

According to consumer review data, a whopping 19 percent of consumers constantly trust online reviews and never a make a purchase without reading reviews.

Source: Statista

30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews

Communicating with your customers develops trust. Even something easy like reacting to their reviews and comments can make them feel appreciated.

As you might anticipate, customers who feel this way are going to invest more cash with a company.

Source: Statuslabs

86 Percent Of Customers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they invest at your business. If you provide an excellent experience, they will want to share it.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Problem

Reputation management stats indicate a business's reputation does not affect just the customers. Prospective team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

Consumers Might Invest 31% More With A Business That Has Terrific Reviews

Take note of this fact. The more detailed other users describe your product or service, the more cash you can charge and consumer review statistics show us precisely just how much more.

Source: Martech Zone

70 Percent Of Consumers Prefer To Find Out About A Business Through Short Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach too. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs

Visitors Reading Reviews On A Mobile Device Are 127 Percent Most Likely To Purchase Than Desktop Users

Mobile users choose to get things done quicker. Buying choices are made rapidly.

Online reviews are undoubtedly convincing, yet online marketers haven't always come to value the power of them.

Source: Martech Zone

Customer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review stats position clients' reviews as the most trustworthy source of recommendations. Online reviews typically bring the very same weight as suggestions from loved ones.

Source: Brightlocal

77% Of Individuals Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how good your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses should to be continuously requesting reviews.

Source: Statuslabs

15% Of Visitors Don't Trust Businesses With No Online Reviews

No trust means no interactions. 15 percent of potential clients won't even think about working with a company they can't discover opinions about.

Source: Statuslabs

The Typical Review Word Count Has Actually Gotten 65% Much Shorter Since 2010

As of late reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers