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53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews
Online review statistics clarify that 63% of client reviews remain without a reaction. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers
Online Product Reviews About An Item Can Raise Its Conversion Rate By An Unprecedented 270 Percent
User review statistics show the purchase probability for a product with five reviews is 270% higher than the exact same item without reviews.
Source: Spiegel Research Center
More Than 4 Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Revenue
Businesses that treat consumers honorably usually prosper, review sites help make sure of that.
Source: Statuslabs
70% Of Customers Need To Read At Least Four Reviews Before They Can Trust A Business
4 reviews may be too few. Most people check out a lot more reviews to get a better idea of how business is in fact doing. Don't depend upon that fact alone.
Source: Brightlocal
A Lot Of Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a mediocre or unfavorable one.
Source: Brightlocal
86% Of Consumers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
15 Percent Of Buyers Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15% of prospective consumers will not even consider doing business with a company they can't find opinions about.
Source: Statuslabs
When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Influential Element
Data reveal that reviews were more successful than Television ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star ranking is the first thing customers see. Still, users pay attention to other factors also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.
Source: Statista
Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Just 6 Percent Of Customers Do Not Rely On Client Reviews At All
According to customer review data, a whopping 19 percent of customers constantly rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
Over Half Of Individuals Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are purportedly the more vocal ones.
Source: Statista
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they read reviews 'always' or 'extremely frequently'.
Source: Trust You
Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are free, a remarkably low number of companies actually make use of them.
Although we now know why customer reviews are so powerful, a lot of businesses apparently do not.
Source: LsaInsider