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67% Of Consumers Report Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
Reviews have a huge effect on their decision when customers have to choose a solution provider.
Source: DemandGenReport
95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'constantly' or 'really often'.
Source: Trust You
63.6% Of Customers Check Out Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
These online review stats show the general popularity of a website can just presume when it concerns trust.
Source: Review Trackers
Only 44 Percent Of Local Businesses Have Claimed Their Google My Business Listing
That's 56% of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of companies really make use of them.
Although we now understand why customer reviews are so effective, the majority of businesses obviously do not.
Source: LsaInsider
88% Of Executives Regard Reputation Risk As A Leading Business Issue
Reputation management stats show a company's reputation doesn't affect just the clients. Prospective team members also look at scores and read reviews.
Source: Deloitte
60% Of Customers Consult Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is affected substantially by blogs and reviews on social media. With men being two times as likely to be influenced than ladies.
Reviews and score data reveal individuals value the opinion of peers more than any other content.
Source: Collective Bias
70 Percent Of Consumers Prefer To Discover A Business By Means Of Reviews And Articles, Instead Of Ads
Ads are all well and good, but it's worth trying a different approach also. Reviews are without a doubt the best way to find the truth about a service or product.
Source: Statuslabs
Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process
Let's say you wish to buy a brand-new car and there are a number of models which fit your criteria. How do you select the very best one for you? Well, you read online reviews.
With the help of other people, you manage to choose one that works for you. That's how positive reviews convert customers into consumers.
Source: Consumer Affairs
Negative Reviews Can Improve Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to spend more time on your website. According to online review data, individuals devote more than 5 times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is currently the most popular social media which can likewise influence our purchasing preferences.
According to social reviews stats, Facebook impacts the majority of users' purchase choices.
If it has positive reviews, Facebook reviews statistics expose that four out of 5 users are more likely to rely on a local business.
Source: RevLocal
Most Best-selling Items Have An Average Rating Of 4.2 To 4.7
You can't make everybody delighted, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is unnatural to get perfect 5 star scores. In some cases a lower rating actually helps your overall score.
According to consumer rating statistics, conversion rates start to decrease as scores rise above 4.7.
Source: Spiegel Research Center
53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of customer reviews stay without a reply. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers