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82 Percent Of Customers Visit Review Websites Since They Want To Buy A Service Or A Product And Want To Get The Truth About The Businesses Product Or Services.
Users come because they have actually already formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit.
Source: RevLocal
Google Accounts For 57.5 Percent Of All Reviews Around The Globe
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
Here are the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
88% Of Executives Consider Reputation Risk As A Top Business Concern
Reputation management stats suggest a company's reputation doesn't impact just the customers. Potential team members likewise look at rankings and take a look at reviews.
Source: Deloitte
Unfavorable Reviews Can Increase Conversion By Up To 85%
It sounds insane, but negative reviews can be a positive factor for users to devote more time on your site. According to online review stats, people spend more than five times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
One-half Of All Of The Millennial's "Constantly" Check Out Online Reviews For Businesses
More youthful individuals understand the value of being informed. User-generated material has an indisputable effect on consumers.
They will understand what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older individuals are various though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Expert Services
Over half of all people in need of an expert service turn to online reviews.
According to online reviews data, 59% utilized online reviews to pick an attorney or a physician.
Younger people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Just 19% of millennials will think about employing a lawyer without any.
Source: Thomson Reuters
89% Of Consumers Read A Businesses Replies To Reviews
Not only do a lot of consumers read the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
A One Star Boost In Score Can Result In A 5% To 9% Boost In Business Revenue
Businesses that treat clients well generally prosper, review websites help make sure of that.
Source: Statuslabs
86 Percent Of Customers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the cash they invest at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
The Majority Of Consumers Aged 25-34 Published Reviews
According to Statista, the younger generations are seemingly the more opinionated ones.
Source: Statista
61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars
Overall two-thirds of businesses have great and outstanding ratings. Just 5% of companies have a score listed below three stars.
Source: Brightlocal
53 Percent Of Americans Consider Item Reviews And Rankings As The Most Crucial Part Of Online Shopping.
Today's shoppers are smart and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.
Source: Statista
USA Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews
When individuals read reviews, they focus on various elements of the shopping experience. However according to online review statistics, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American customers.
Source: Statista