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64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out customer reviews, concur that it increases their buying confidence.
Organizations utilize the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Software Reviews Impact Over 98 Percent Of All Purchasers
18 percent of software purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
70% Of Consumers Need To Read At Least Four Reviews Before They Can Trust A Business
4 reviews may be too few. Many people read much more reviews to get a clear view of how business is actually doing. Don't depend upon that fact alone.
Source: Brightlocal
If They Were Asked, 77% Of Customers Would Likely Post A Review
More than a 35% would do it to educate others about their client experience and 24% would probably direct their review to the business itself.
Over a 26% would be willing to submit a review to assist other people with their decision making process.
Source: Podium
60% Of Consumers Seek Advice From Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store purchasing is affected considerably by blogs and reviews on social media. With men being two times as likely to be affected than women.
Reviews and ranking stats show individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally two thirds of companies have great and awesome rankings. Just 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
Reviews Posted On Twitter Can Improve Revenues By 6.46%
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company
The star ranking is the first thing customers see. Still, users take note of other aspects too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of US consumers.
Source: Statista
If A Company Deals With Issues Rapidly And Effectively, 95% Of Unhappy Clients Will Return To A Company
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Favorable Reviews Encourage 68 Percent Of Customers To Use A Local Business
Given that the huge bulk of customers read reviews, you would want yours to be appealing to brand-new consumers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
A One Star Increase In Ranking Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat clients honorably normally prosper, review sites help make sure of that.
Source: Statuslabs