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The Majority Of Clients Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are apparently the more opinionated ones.
Source: Statista
71% Of Millennials Browse Consumer Reviews Of Professional Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews stats, 59% used online reviews to pick a lawyer or a physician.
Younger people (age 18-35) are a lot more inclined to employ an expert based upon online reviews. Just 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
53% Of Customers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review stats prove that 63% of client reviews go on without a response. That's too bad, since those businesses are losing customers that way.
Source: Review Trackers
If A Business Makes An Effort To Resolve Problems Rapidly And Efficiently, 95% Of Unhappy Consumers Will Return To A Company
Consumers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing
That's 56% of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are free, a surprisingly low number of businesses actually make use of them.
Although we now know why customer reviews are so powerful, a lot of businesses apparently don't.
Source: LsaInsider
67% Of Customers Suggest Reviews Are A "Very Important" Factor When Picking A Solution Provider
Reviews have a huge impact on their decision when consumers have to pick a solution provider.
Source: DemandGenReport
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they've visited a vendor. Online review trends show people prefer to comment if they had a positive experience, instead of a mediocre or negative one.
Source: Brightlocal
A Lot Of Best Selling Items Have An Average Score Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star scores.
According to client rating statistics, conversion rates begin to reduce as scores rise above 4.7.
Source: Spiegel Research Center
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of Online Shopping.
Today's buyers are wary and want the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
30% Of Clients Feel Favorable To A Company Which Reacts To Online Reviews
Staying connected with your customers creates trust. Even something as basic as responding to their reviews and remarks can make them feel valued.
As you may anticipate, customers who feel this way are going to spend more cash with a company.
Source: Statuslabs
Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
77% Of Users Don't Rely On Reviews That Are Older Than 3 Months
Clients don't care how great your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies ought to be continuously requesting reviews.
Source: Statuslabs
89% Of Clients Prefer To Read Reviews Using Their Cell Phones
Be it via an app or a mobile web browser, folks prefer to read reviews on their mobile phones.
Source: Statista