49% Of Customers Consider The Number Of Online Reviews As A Necessary Factor In Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of consumers, who take note of the variety of reviews is presently at 46 percent.

Source: Brightlocal

Software Reviews Impact Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

If It Has Less Than A 4 Star Score, More Than Half Of Customers Will Not Use A Company

This stat is among many that highlight the importance of online ratings. Now that news of client complete satisfaction travels this quick, keeping your clients delighted is more crucial than ever.

57 percent of consumers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked only for services with a best five star score.

Source: Brightlocal

Buyers Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Therefore, buying decisions are made quickly.

Online reviews are undoubtedly convincing, yet marketers have not always come to appreciate the power of them.

Source: Martech Zone

30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews

Communicating with your clients builds their trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you might expect, clients who feel this way are more willing to spend more money with a company.

Source: Statuslabs

88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Statistics reveal that reviews were more beneficial than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

91% Of Millennials Have Faith In Online Reviews As Much As Loved Ones

Online review stats position consumers' reviews as the most credible source of recommendations. Online reviews normally bring the exact same weight as guidance from loved ones.

Source: Brightlocal

89% Of Customers Want To Read Reviews On Their Smartphones

Be it via an app or a mobile browser, everyday people choose to read reviews on their phones.

Source: Statista

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star rating is the first thing customers see. Still, users take note of other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of US customers.

Source: Statista

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies doubt the integrity of online reviews. However, they recognize the massive impact user rankings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

88% Of Executives View Reputation Risk As A Top Business Issue

Reputation management stats show a company's reputation does not affect just the customers. Prospective employees likewise take a look at ratings and read reviews.

Source: Deloitte

Fifty Percent Of All Millennial's "Constantly" Read Online Reviews For Businesses

Younger individuals know the value of being informed. User-generated material has an unassailable effect on customers.

They will realize what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older individuals are various though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

Most Best Selling Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everybody delighted, which is why perfect 5 star scores are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. Often a lower score in fact helps your overall score.

According to client rating statistics, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

95% Of Unhappy Consumers Will Return To A Business If A Company Takes Care Of Issues Quickly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You