If A Business Handles Issues Rapidly And Effectively, 95% Of Disappointed Customers Will Return To A Business

Consumers do not anticipate you to be perfect. They do expect you to fix things when they go wrong. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Clients Reading Reviews On A Mobile Device Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Therefore, purchasing decisions are made quickly.

Online reviews are undoubtedly convincing, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

63.6% Of Customers Check Out Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.

When it comes to trust, these online review statistics reveal the general appeal of a website can just go so far.

Source: Review Trackers

89% Of Consumers Like To Read Reviews On Their Mobile Phones

Be it through an app or a mobile browser, consumers prefer to read reviews on their mobile devices.

Source: Statista

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Data reveal that reviews were more effective than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management statistics show a company's reputation doesn't affect simply the clients. Potential team members also take a look at rankings and take a look at reviews.

Source: Deloitte

The Typical Review Length Has Actually Become 65% Much Shorter Since 2010

Now a days reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

89% Of Clients Read A Businesses Responses To Reviews

Not only do the majority of consumers check out the review replies, 30% of them highly value them. Almost 96% read the replies to their own reviews.

Source: Brightlocal

60% Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is affected substantially by blogs and reviews on social networks. With men being two times as likely to be influenced than women.

Reviews and score statistics reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

Since They Want To Acquire An Item Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82% Of Consumers Check Out Review Sites.

Users come because they have already formed a buying decision. The bulk of them (89%) purchase within a week of their visit.

Source: RevLocal

If They Were Asked, 77% Of Clients Would Probably Leave A Review

More than a 35% would leave a review to advise others about their client experience and 24% would likely direct their review to the company itself.

Over a 26% would want to give a review to help other individuals with their choice making process.

Source: Podium