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53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews remain without a reaction. That's too bad, because those businesses are losing customers that way.
Source: Review Trackers
61 Percent Of Regional Businesses Have An Average Score Of 4 To 5 Stars
Generally two-thirds of companies have great and exceptional ratings. Only 5% of companies have a rating below 3 stars.
Source: Brightlocal
More Than Half Of Consumers Won't Use An Organisation If It Has Less Than A 4 Star Score
This stat is among many that highlight the significance of online rankings. Now that news of client satisfaction travels this fast, keeping your consumers pleased is more vital than ever.
57 percent of customers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
11% looked only for businesses with a best five star rating.
Source: Brightlocal
More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%
One negative review suffices for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
77% Of Customers Would Likely Submit A Review If They Were Asked
More than a 35% would do it to inform others about their customer encounter and 24% would probably direct their review to the business itself.
Over a 26% would be willing to leave a review to help other people with their decision making process.
Source: Podium
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business
The star score is the first thing customers see. Still, users pay attention to other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA consumers.
Source: Statista
49% Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency too.
The share of consumers, who take note of the variety of reviews is currently at 46 percent.
Source: Brightlocal
70% Of Consumers Prefer To Learn About A Business Through Short Articles And Reviews, Instead Of Advertisements
Ads are all well and good, however it's worth trying a different approach as well. Reviews are by far the best way to find the truth about a product or service.
Source: Statuslabs
71% Of Millennials Search Consumer Reviews Of Expert Services
Over half of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to select an attorney or a physician.
Young people (age 18-35) are even more inclined to employ a professional based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated content can do wonders in regards to conversions.
A single review can have a substantial impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can supply a mind-blowing 44% increase.
Source: RevLocal
91% Of Millennials Rely On Online Reviews As Much As Friends And Family
Online review stats place customers' reviews as the most trustworthy source of suggestions. Online reviews normally bring the very same weight as recommendations from friends and family.
Source: Brightlocal